IVR is an automated phone system that interacts with callers through voice prompts and keypad input, routing them to the right department or information without a human operator.
IVR improves call handling by guiding callers (“press 1 for sales”) and routing them efficiently. It is essential for businesses handling high call volumes.
Opsidrive includes IVR in its telecalling app, with virtual numbers, call recording and auto-dialing — all in the same platform as your CRM.
Yes — IVR is part of the telecalling app, alongside virtual numbers, recording and auto-dialer.
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